Saferpay Documentation
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Reconciliation

Reconciliation is an important topic for every merchant, especially in terms of accounting. However, it is not always clear, where this data comes from. This chapter aims to clarify some things about this topic.
First and foremost, you need to understand the general structure:
As you can see, Saferpay is not directly involved with your reconciliation. The reconciliation itself is handled by your processor. As a PSP (Payment Service Processor) Saferpay consolidates your processors into one API and forwards the necessary data for reconciliation towards the respective processor.
A processor can be multiple things. For example, Worldline also is a processor -Often also called "Acquirer"- for credit cards. Saferpay may be a part of Worldline, but it is not your processor. You will get your reconciliation from Worldline, but not directly from Saferpay, which is important to distinguish.
However Saferpay also connects towards other -3rd party- processors, for example PayPal. In these cases, you would get your reconciliation-data from that specific processor.

The importance of the OrderId

The Payment.OrderId -also known as reference number- plays a vital role within your reconciliation. This value is set/defined by your system and then routed by Saferpay to the respective processor.
The Id will then show up inside your reconciliation-files, so each transaction can then be easily connected to an order.
Thusly, while optional, we highly recommend its usage.
While it is not blocked, we also recommend making your OrderId unique, for obvious reasons.

Who to contact?

So who should you contact, if you have questions about your reconciliation? When in doubt, you should contact your Account Manager. This is usually the person, you have signed your current contracts with.
If you are unsure about who is your SPOC in this case, you should directly contact the sales-team of the respective processor.
For Worldline, you can find the general contact over here.