> For the complete documentation index, see [llms.txt](https://docs.saferpay.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.saferpay.com/home/master/reconciliation.md). # Reconciliation Reconciliation is important for every merchant, especially for accounting. However, it is not always clear where this data comes from. This chapter clarifies the topic. First and foremost, you need to understand the general structure:
As you can see, Saferpay is not directly involved in your reconciliation. Your processor handles the reconciliation. As a PSP (Payment Service Processor), Saferpay consolidates your processors into one API and forwards the necessary reconciliation data to the respective processor. A processor can have multiple roles. For example, Worldline is also a processor — often called an "acquirer" — for credit cards. Saferpay may be part of Worldline, but it is not your processor. You receive your reconciliation from Worldline, not directly from Saferpay. This distinction is important. However, Saferpay also connects to other third-party processors, such as [PayPal](/home/integration-guide/payment-methods/paypal.md). In these cases, you receive reconciliation data from that processor. ## The importance of the Order ID The **`Payment.OrderId`**, also known as the reference number, plays a vital role in reconciliation. Your system defines this value. Saferpay then routes it to the respective processor. The ID appears in your reconciliation files. You can then connect each transaction to an order. Although optional, we highly recommend using it. {% hint style="warning" %} Although not required, we recommend making your Order ID unique. {% endhint %} ## Who to contact? Who should you contact if you have questions about your reconciliation? When in doubt, contact your Account Manager. This is usually the person with whom you signed your current contracts. If you are unsure who your SPOC is, contact the respective processor's sales team. {% hint style="info" %} For Worldline, you can [find the general contact over here](/home/integration-guide/support.md#worldline-sales-team). {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.saferpay.com/home/master/reconciliation.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.