Reconciliation

Reconciliation is important for every merchant, especially for accounting. However, it is not always clear where this data comes from. This chapter clarifies the topic.

First and foremost, you need to understand the general structure:

As you can see, Saferpay is not directly involved in your reconciliation. Your processor handles the reconciliation. As a PSP (Payment Service Processor), Saferpay consolidates your processors into one API and forwards the necessary reconciliation data to the respective processor.

A processor can have multiple roles. For example, Worldline is also a processor — often called an "acquirer" — for credit cards. Saferpay may be part of Worldline, but it is not your processor. You receive your reconciliation from Worldline, not directly from Saferpay. This distinction is important.

However, Saferpay also connects to other third-party processors, such as PayPal. In these cases, you receive reconciliation data from that processor.

The importance of the Order ID

The Payment.OrderId, also known as the reference number, plays a vital role in reconciliation. Your system defines this value. Saferpay then routes it to the respective processor.

The ID appears in your reconciliation files. You can then connect each transaction to an order.

Although optional, we highly recommend using it.

Although not required, we recommend making your Order ID unique.

Who to contact?

Who should you contact if you have questions about your reconciliation? When in doubt, contact your Account Manager. This is usually the person with whom you signed your current contracts.

If you are unsure who your SPOC is, contact the respective processor's sales team.

For Worldline, you can find the general contact over here.