LogoLogo
BlogLogin
English
English
  • An Introduction to Saferpay
    • Licensing
      • Legacy licensing
    • Reconciliation
    • Acquirers & Payment Methods
    • Web Shop Plugins and certified partners
      • ePages Beyond
      • ePages NOW
      • Magento 2
      • Odoo
      • PrestaShop
        • PrestaShop User Guide
      • Salesforce Commerce Cloud
      • SAP Commerce Cloud
      • Shopware 6
        • Shopware 6 User Guide - German
        • Shopware 6 User Guide - English
      • WordPress WooCommerce
      • Shopify
    • Supported Languages
    • Common Saferpay terms - Glossary
  • News
    • Changes for transactions without customer presence
    • Changes for the Saferpay Hosted Forms, Fields and Payment Page
  • Quick Links
    • Web Shop Plugins and certified partners
    • Secure PayGate
    • User Administration
    • Payment Page Configuration
    • Risk Management
    • API Authentication
  • Interfaces
    • Payment API (aka JSON API)
    • Management API
    • Backoffice
      • The Home screen
      • Batch Processing
      • Transactions
        • Transaction Details
        • Batch Close
        • Declined transactions
        • Pending authorizations
        • Analytics
        • SEPA Refunds Export
        • Authorization & Payment
        • Credit
      • Risk Management
      • Secure PayGate / Payment Links
      • Secure Card Data
        • Secure Card Data Details
      • Settings
        • JSON API basic/Client Certificate authentication
        • User Administration
        • Payment Page Configuration
      • Online Support
      • User Profile
    • Saferpay OnSite
    • Feedback
  • Integration Guide
    • Integrating Saferpay
    • Ways of integration
      • General Information
        • Data Security and PCI DSS
        • Versioning
        • 3-D Secure
        • PSD2
        • Dynamic Currency Conversion
        • Iframe Integration and CSS
        • Fraud Intelligence
          • Silver
          • Fraud Intelligence Integration
      • Payment Page
        • Payment Page checklist
      • Transaction Interface
        • Recurring Payments
        • Refunds
          • SEPA Refunds
      • Capture and Daily Closing
        • Partial Captures
          • Marketplace
      • Secure Card Data - Tokenization
      • Saferpay Fields
      • Inquire Interfaces
      • Mobile Integration
      • Omni-Channel
      • Mail Phone Order
      • Error Handling
      • API Health Check
      • Saferpay API Specification
    • Payment Methods & Wallets
      • General and special cases
      • Account-to-Account Payments
      • Alipay+
      • Apple Pay
      • American Express
      • Bancontact
      • Billie
      • blik
      • Click to Pay
      • Diners Club International & Discover Card
      • eps
      • giropay
      • Google Pay
      • iDEAL 2.0
      • JCB
      • Klarna Payments
      • Maestro International
      • Mastercard
      • paydirekt
      • PayPal
      • PostFinance Pay
      • Przelewy24
      • Reka
      • SEPA Direct Debit
      • Sofort by Klarna
      • TWINT
      • UnionPay
      • Visa & V PAY
      • WeChat Pay
      • WL Crypto Payments
    • Testing
    • Go-Live
    • Frequently Asked Questions
    • Saferpay Demo
      • Saferpay Demo Environment
      • Saferpay Demo Shop
    • Support
    • Changelog
Powered by GitBook
On this page
  • Requirements
  • User access
  • Login
  • First login
  • Logout

Was this helpful?

  1. Interfaces

Backoffice

Saferpay Backoffice User Manual

Saferpay makes it extremely easy and safe for you to use today’s means of payment as well as those of the future. This document provides a detailed description and notification of the operation and functionality of using Saferpay Backoffice.

We generally recommend, logging into the Backoffice at least once a week, to check your activity.

Requirements

As a Web-based application, the Backoffice does not require any special kind of software installed, besides a current and up-to-date web browser, like Google Chrome, Mozilla Firefox, or Microsoft Edge, installed on your device. As a result, the Backoffice can be accessed from any device, like your phone, over tablets, to your work PC.

User access

Furthermore, you need a Saferpay Account and a connected Saferpay Backoffice login, with password, which you usually receive alongside your contractual data, once your Saferpay Account is ready to use.

Please keep your Saferpay login somewhere safe and do not share your credentials over the Internet.

Saferpay will never ask you for your login credentials like your password.

Please keep in mind, that the Live and Test-environments are separated systems, with their own set of login credentials. Please make sure, to not confuse your credentials!

Your Backoffice login usually has the following format: e123456001

The "e" (E Commerce) being the type of the login. There are others, like "t", which is used for your technicians and system administrators.

The next number (123456) is your CustomerID, or Saferpay account number. Everything about your Saferpay account is connected to that number.

The last digits are the overall user number, for that account, with, in this example, the 001 indicating the first user.

New users can always be requested through your contractual contact/account manager, should you be in need for more logins for your coworkers.

Important: Please understand, that only the contract holder, of the given Saferpay account, may request new logins, as access to the Backoffice may grant major privileges on your Saferpay Account.

Login

To access the Backoffice, please open up your browser and navigate to:

​ Enter your username and password and click on Sign in.

Please make sure, that you use the correct upper- and lower-case spelling.

First login

On your first login, you will be asked to change the password, you have gotten from Saferpay, in order to ensure, that no one else, but you, can log into the Backoffice.

You will be required to change your password every 90 days. However this will not interfere with the functionality of the Saferpay API and thusly, your webshop. It only affects your Backoffice login.

Logout

To exit the Saferpay Backoffice, click on the „Logout” button on the upper right of the page.

The Saferpay Backoffice will timeout if it remains unused for 15 minutes. You will be automatically logged out if you do not use Backoffice within this time span.

Note that you may not have all the menu items available on your login. Don't worry. It depends on the signed contract and the additional features, you may have asked for, for your Saferpay account. If you have any questions, or are interested in a certain feature, that is not yet available to you, you always can contact your account manager at our sales team.

Furthermore, your account may be willingly limited in its access. However each Saferpay account has at least one Admin login, with access to every feature available on that account.

All actions made by a certain login are logged by Saferpay to combat fraud.

PreviousManagement APINextThe Home screen

Last updated 5 months ago

Was this helpful?

For the Live-Backoffice: For the Test-Backoffice:

After five failed attempts, your login will be locked. In order for it to be unlocked, please contact .

After 180 days of inactivity, your login will automatically be locked. You can also contact to unlock your account.

https://www.saferpay.com/bo/login
https://test.saferpay.com/bo/login
our support teams
our support teams