Declined transactions

Here you will find your failed transaction attempts. It will list the Terminal, the Reference number, he Reason why the transaction has failed, Amount and Currency, the Transaction ID, the Payment provider/processor and detail of the means of payment, that have been used. At the top, you can search for a transaction, by using the Reference number/OrderId, that has been generated by your shop and filter for decline reasons, date, currency, and more. Furthermore, you can export this journal, by clicking on Export declined transactions at the top right.

Declined reservations details

(click to enlarge)

By clicking on Details for a given transaction, you can gather more information about the decline, like the full error, the amount, Saferpay Transaction ID, the order Description as well as the masked Card number, which can also be de-masked, similar to the normal Journal.

Remember, that the de-masking of PANs is deactivated by default and can only be activated account-wide for all logins. If you need this feature to be activated, please contact your account manager at our sales.