# Declined transactions

![](https://3537448238-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzpi9teY7Tm2pCZ1Bw8zO%2Fuploads%2FrxSUvNigVXuUz3qQtZIo%2FBO_DeclinedTransactions.png?alt=media\&token=0c128cd1-06df-44b5-bd99-1a5800235bd8)

Here you will find your failed transaction attempts. It will list the **Terminal**, the **Reference number,** the **Reason** why the transaction has failed, **Amount** and **Currency**, the **Transaction ID**, the **Payment provider/processor** and **detail of the means of payment**, that have been used. At the top, you can search for a transaction, by using the **Reference number/OrderId**, that has been generated by your shop and filter for decline reasons, date, currency, and more. Furthermore, you can export this journal, by clicking on **Export declined transactions** at the top right.

## Declined reservations details

![(click to enlarge)](https://3537448238-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzpi9teY7Tm2pCZ1Bw8zO%2Fuploads%2FKFuD9W79AIy6H4qXBGp1%2FBO_DeclinedTransactions_Details.png?alt=media\&token=2ee60354-093f-41e4-8830-e61a61944ff8)

By clicking on Details for a given transaction, you can gather more information about the decline, like the full error, the amount, Saferpay **Transaction ID**, the order **Description** as well as the masked **Card number**, which can also be de-masked, similar to the normal Journal.

{% hint style="warning" icon="info" %}
Remember, that the de-masking of PANs is deactivated by default and can only be activated account-wide for all logins. If you need this feature to be activated, please contact your account manager at [our sales.](https://docs.saferpay.com/home/integration-guide/support#worldline-sales-team)
{% endhint %}