# Declined transactions

![](/files/D5FmpItWbpOunpl0rrhc)

Here you will find your failed transaction attempts. It will list the **Terminal**, the **Reference number,** the **Reason** why the transaction has failed, **Amount** and **Currency**, the **Transaction ID**, the **Payment provider/processor** and **detail of the means of payment**, that have been used. At the top, you can search for a transaction, by using the **Reference number/OrderId**, that has been generated by your shop and filter for decline reasons, date, currency, and more. Furthermore, you can export this journal, by clicking on **Export declined transactions** at the top right.

## Declined reservations details

![(click to enlarge)](/files/YSsbswOs6l09qARFDieB)

By clicking on Details for a given transaction, you can gather more information about the decline, like the full error, the amount, Saferpay **Transaction ID**, the order **Description** as well as the masked **Card number**, which can also be de-masked, similar to the normal Journal.

{% hint style="warning" icon="info" %}
Remember, that the de-masking of PANs is deactivated by default and can only be activated account-wide for all logins. If you need this feature to be activated, please contact your account manager at [our sales.](/home/integration-guide/support.md#worldline-sales-team)
{% endhint %}


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