Transaction Details
If you click on Details on the right side of a transaction row, you will enter the transaction details, giving you a more detailed overview of a given transaction and also access to certain actions. This view is, again, separated into multiple sections. This chapter will explain all the information you see and the actions you can take.
At the top, you have general information about the transaction, like the used payment method, the amount and currency, as well as the order description that has been given to this transaction.
Below, you can see more details, like the state of the transaction, the reference number (OrderId) given by your webshop, the used Terminal number, the Saferpay interface that processed the transaction, the masked card number, as well as the expiration date, card origin, whether or not the transaction has been covered by 3D Secure Liability Shift (only certain payment methods!), the IP and origin of the cardholder, and finally the Saferpay Transaction ID.
Demasking the PAN
The demasking feature is deactivated by default and can only be activated for the whole account and all logins that have a role that can demask PANs. If you need this feature activated, please contact your account manager at our sales.
From there, you can either click on the Terminal number to be forwarded to the terminal details, or you can demask the card number by clicking on it.
This will open up this dialogue, asking you to enter a security code.
If done correctly, you can view the unmasked card number.
The demasking of the PAN will be logged on our side to combat fraud.
Transaction Sequence
In the next area, you will find information about the transaction sequence, showing you details about Partial Captures (if available), Refunds made on this very transaction, and the Authorization Date.
By clicking on the respective part, you'll either be redirected to the transaction details of said transaction, e.g. in case of the refund, or a window will open up, giving you the details on that transaction part.
There, you can also carry out a refund by clicking on Refund.
Authorization and Payment Info
This area gives vital information about the authorization and capture, also called booking or finalization.
Certain Payment Methods (full list can be found over here) go through a two-stage process within a transaction. First, an Authorization (Reservation) and then the Finalization (Capture) or Booking.
Only if the latter step has been executed will the money be transferred.
Therefore, it is good to know if, when, and by whom the capture has been executed, as well as when exactly the transaction/authorization (Reservation) has been approved.
In the above case, the transaction has been made on 15.06.2021 at around 9:57 am, while the Capture has been executed shortly afterwards. The API user indicates that this finalization has been done via API, aka your shop or any other system you may have involved here.
Should you or one of your colleagues capture the transaction manually via the Saferpay Backoffice, the used Backoffice login will instead be displayed. This way, you always know who captured the transaction.
Payment Details
Under Payment Details, you'll find general processing details, like the used provider, the used contract, as well as other data that may be returned by the processor, like references, authorization codes, or transaction IDs.
Note that this data can vary depending on the used provider/payment method.
3-D Secure Authentication
Here you'll find information about the 3D Secure process, the used version, and whether or not the cardholder has fully authenticated him/herself.
Note that 3D Secure is only available with certain payment methods, mostly credit cards.
Furthermore, the XID is the case number of that 3D Secure authentication in case a transaction should be a fraud case.
Also Saferpay will display whether or not this transaction has been inside the scope of PSD2.
Notification
In the Notification area, you may (re-)send a Saferpay transaction confirmation e-mail to your client.
Customer Address
Lastly, if submitted by the shop or captured by Saferpay, the customer's address will be displayed.
Further Actions
Each transaction offers a number of actions to be executed from its Details page. The available options depend on what status the transaction has - A capture only makes sense, if it hasn't been executed already - and also the used payment method. Some payment methods do not need a capture, or support a refund.
This chapter will cover some of the actions at your disposal.
Capture
If not done already and if available, you can manually execute the capture here for this very transaction.
This action cannot be undone! So please make sure that you really want to capture the entered amount.
If you capture less without checking the Allow further captures box (also see Partial Captures, further below.), the remaining amount will be released and can no longer be claimed by you!
Not sure, what the Capture really is? We have explained this topic in more detail over here.
You can capture less, but not more than is authorized.
Partial Capture
You can also execute partial Captures, enabling you to capture in increments by checking the Allow further captures box. However, still, it does not allow you to exceed the previously captured amount. Furthermore, you also need to set a unique reference number for this part, as a partial capture splits each transaction into multiple, smaller transactions. This ID will then also be displayed on your reconciliation files.
If you have a certain amount left that you do not want to capture, we recommend that you release the remaining amount so your customer has the amount available to him/her again.
You can simply do so by clicking on Finalize below the capture box, which is only available if a partial capture has already been executed.
Cancel
If not already captured, you can also cancel a transaction by clicking on the Cancel button.
This action cannot be undone! So please make sure that you really want to cancel the transaction.
Are you unsure about the difference between a cancel and a refund? We have explained that in more detail over here.
Authorization
Some payment methods allow you to initiate a new transaction from within an existing one.
By clicking on Authorization under New Payment, you will be led to the Authorization page, with already filled in account details taken from the existing transaction.
With the introduction of PSD2 inside the European Economic Area (EEA), it is no longer allowed to execute card transactions on normal eCommerce terminals. Always execute your payments on your Mail Phone Order Terminal if you are within the EEA. If you do not have a Mail Phone Order Terminal, please contact your sales contact whom you have signed your existing contracts with.
Non-compliance can lead to the transaction just failing or even legal problems!
Once executed, you will be greeted with a new transaction.
This transaction is only an authorization and must be captured!
Refund
You can also execute a Refund through a given transaction. However, the way you do it depends on if you have already executed partial captures or not.
Without partial captures
If you haven't done any partial captures on this transaction, the Refund button will be on the right, alongside the Authorization button. Simply click it, and you'll be directed to the next step.
With partial captures
If you have done at least one partial capture, you must navigate to the Transaction Sequence area. Partial captures separate any transaction into multiple, smaller ones. Due to that, you must execute the refund on that specific part. By clicking on the State, you'll be redirected to the detailed view of that specific part, and there you can execute the refund by clicking on that respective button.
Refund
Clicking on Refund will open up the refund window, where you can enter additional details, like a description, order number, a message for the payer's bank statement, and send e-mails to either yourself or the payer.
In contrast to an authorization, a refund does not need to be captured.
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