> For the complete documentation index, see [llms.txt](https://docs.saferpay.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.saferpay.com/home/interfaces/backoffice/untitled.md).
# Online Support
## Support Requests
Under Support Requests, you’ll find the integrated Backoffice ticket system. If you have a query or a technical problem, you can get help here by simply clicking on **Create a new support request**.
Once you have clicked on **Create a new support request,** you'll find this contact form where you can give your request a name and a description.
Please be very detailed about your query, as this helps our support team on the other end. You can also add an attachment, as seen on the right, like a screenshot or anything else that may help us to understand your issue.
Furthermore, please make sure that you set the correct **Category**, so your Support request may be sent to the right team at Worldline.
Once you have clicked on **Save**, your new request will be displayed in your requests list. There you can see the status, the number of entries, the last reply and by whom, and you can view the request.
There, you can see all the existing entries and you can also add anything to your existing query, as well as respond to answers of our support team.
Once our team has answered, you'll get a notification to the e-mail address you have entered during the creation. It will directly link towards your ticket, or you can simply go there as explained above.
You can either add something to your request or, if you decide that your problem is solved, close the ticket by clicking on **Close** at the top right.
{% hint style="warning" %}
Once the ticket is closed, it cannot be re-opened.
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://docs.saferpay.com/home/interfaces/backoffice/untitled.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
