Support
Payment experts are here to help

Support Centers

Do you have questions or a technical problem regarding logging in? Our specialized service teams can provide you with expert information. Here you will find the direct telephone numbers, e-mail addresses and service times for all teams:

Regional support

Region
Telephone
Mail
Switzerland/International

Saferpay client login

Germany
International
Saferpay Service Team
Monday - Friday: 9 am - 5 pm (CET) Telephone: +49 40 325 967 200 [email protected]
E-Commerce Competence Center Monday - Friday: 8 am - 5.30 pm (CET) Telephone: +41 848 66 4444 [email protected]

Integration Support

Do you require assistance with the technical integration of Saferpay or have an issue with your test login? Do not hesitate to contact the Saferpay Integration Team. Please mention your Customer ID and/or Terminal ID if available.
Make sure that you NEVER accidently submit your real card details via email, neither by text nor screen shot, when contacting us! If the mail is intercepted, or your mail service provider is compromised, then your card details will be leaked to the public. You can submit the last four numbers of your PAN however, which, in most cases, is sufficient to identify the transaction.
International
Saferpay Integration Team [email protected]
Last modified 4mo ago