Interfaces
Integration Guide
Support
Payment experts are here to help
Support Centers
Do you have questions or a technical problem regarding logging in? Our specialized service teams can provide you with expert information. Here you will find the direct telephone numbers, e-mail addresses and service times for all teams:
Regional support
Region
Telephone
Mail
Saferpay client login
Germany
International
Saferpay Service Team
E-Commerce Competence Center
Monday - Friday: 8 am - 5.30 pm (CET)
Telephone: +41 848 66 4444
[email protected]​
Integration Support
Do you require assistance with the technical integration of Saferpay or have an issue with your test login? Do not hesitate to contact the Saferpay Integration Team. Please mention your Customer ID and/or Terminal ID if available.
Make sure that you NEVER accidently submit your real card details via email, neither by text nor screen shot, when contacting us! If the mail is intercepted, or your mail service provider is compromised, then your card details will be leaked to the public. You can submit the last four numbers of your PAN however, which, in most cases, is sufficient to identify the transaction.
International
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Last modified 1mo ago