# Refund

![(click to enlarge)](/files/db2IfSrIl5tF4jX99SBR)

While [a refund from within an existing transaction](/home/interfaces/backoffice/transactions/journal-details.md#refund) is also possible, credit cards offer a manual way to do a refund, using the card-data directly, through the **Refund** option inside the Saferpay Backoffice.

This option shares a lot of similar inputs, to the normal [Authorization](/home/interfaces/backoffice/transactions/authorization-and-payment.md), or [Payment](/home/interfaces/backoffice/transactions/authorization-and-payment.md), as it technically is a Payment, just in the opposite direction.

* **Card Number:** This is the card number or PAN of the credit card, you want to authorize. **This field is mandatory.**
* **Expiry date:** This is the expiration date of the card. **This field is mandatory.**
* **Owner Name:** This is the name of the owner of the card.
* **Card Verification Code (CVC):** Also called Card Verification Value (CVV), from the backside of the credit card.
* **Amount:** This is the amount you want to authorize. It also includes the Currency. **This field is mandatory.**
* **Reference number:** This is the reference number of the transaction, also called Order-ID. While optional, we recommend, that you set one, as it is also forwarded to the processor and will show up on your reconciliation files.

{% hint style="warning" %}
Make sure, that the Reference Number is unique.
{% endhint %}

* **Sales Description:** A simple description of this transaction.
* **Payer note on statement:** This is the text, that will show up on your customers bank statement. Normally, Saferpay will use the Reference number. However sometimes, you may want to use a different text.

{% hint style="info" %}
This feature has to be activated, before you can use it. Please contact your sales contact, for activation.

**Furthermore:** While Saferpay does support quite a long text, processors and banks, often do not support more, than 12 characters.
{% endhint %}

* **The purchaser's email address:** If you want to, you can send a confirmation e-mail to your customer. The text is largely pre-made by Saferpay, however you can choose the language from the dropdown.
* **Your email address:** Likewise, you can also send an e-mail to one of your e-mail addresses.


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