Refund

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While a refund from within an existing transaction is also possible, credit cards offer a manual way to do a refund, using the card-data directly, through the Refund option inside the Saferpay Backoffice.

This option shares a lot of similar inputs, to the normal Authorization, or Payment, as it technically is a Payment, just in the opposite direction.

• Card Number: This is the card number or PAN of the credit card, you want to authorize. This field is mandatory.

• Expiry date: This is the expiration date of the card. This field is mandatory.

• Owner Name: This is the name of the owner of the card.

• Card Verification Code (CVC): Also called Card Verification Value (CVV), from the backside of the credit card.

• Amount: This is the amount you want to authorize. It also includes the Currency. This field is mandatory.

• Reference number: This is the reference number of the transaction, also called Order-ID. While optional, we recommend, that you set one, as it is also forwarded to the processor and will show up on your reconciliation files.

Make sure, that the Reference Number is unique.

• Sales Description: A simple description of this transaction.

• Payer note on statement: This is the text, that will show up on your customers bank statement. Normally, Saferpay will use the Reference number. However sometimes, you may want to use a different text.

This feature has to be activated, before you can use it. Please contact your sales contact, for activation.

Furthermore: While Saferpay does support quite a long text, processors and banks, often do not support more, than 12 characters.

• The purchaser's email address: If you want to, you can send a confirmation e-mail to your customer. The text is largely pre-made by Saferpay, however you can choose the language from the dropdown.

• Your email address: Likewise, you can also send an e-mail to one of your e-mail addresses.